Penghantaran domestik PERCUMA apabila membeli barangan kemas lebih daripada RM300!

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Kedai Emas Merchant9 is own by Merchant Nine Sdn Bhd (1210054D)

Email : [email protected]


Basic Terms & Conditions
1. All prices are fixed and postage is included for purchase above RM300.
2. All price are changeable without notice.
3. Please purchase with confidence.
4. Please email [email protected] your item (Product code, Name, Payment proof, Amount and Address) for confirmation.

Payment Type:
1. Online Banking (Affin Bank) to:
Payable Name: Merchant Nine Sdn Bhd
Affin Bank: 1052 8000 3337

1. Once order made: Buyer are already agree with all Term & Conditions above.
2. Any defect item, Kindly send back the package within 3-5 days after, clear photographs captured must be taken and email to: [email protected]

Account Registration
In order to access certain features of the website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process.

Product Descriptions
We make every effort to provide accurate product descriptions and images on the website. However, we cannot guarantee that all descriptions and images are accurate, complete, reliable, current, or error-free.

Order Cancellation Policy
1. We advise buyers to send us through email or call us within 24 hours or as soon as possible before we proceed the shipping from the receipt of your item.
2. Sent email to [email protected] or  or contact us at 0187674916 and mentions what the reason of the cancellation order.
3. We will cancel the order and provide refund as per buyer request.
4. If we already ship the item, buyer need to return the item first and we will refund after the item send back to us.

Refund / Return / Warranty Policy :
1. Warranty indicated under the listings is covered by the manufacturer of the product.

2. We provide exchange, replacement or refund provided if the item is DOA (Dead on arrival), damage or lost in transit.

3. (Damage or Dead on Arrival): We advise buyers to send us an email through email within 24 hours from the receipt of your item. We will provide exchange or refund as per buyer request.

4. Below are the steps to request for Exchange or Refund:

  1. Login into Merchant9 website and go to page My Order (Pesanan Saya) at .Look on column Info and copy the purchase order code eg: MRC0XXXXXX.
  2. Send us email at [email protected] or contact us through whatsapp at 0187674916 and give the purchase order code to us proceed checking the order.
  3. The request shall be processed approximately within 24 hours.
  4. Once the request for Exchange has been approved, customer will receive an approval notification via email with the details of instruction to return the item for Exchange.

5. Accepted reason(s) of Exchange are as the following:

  1. Item received in defective condition.
  2. Item received different from ordered item.

Note: Exchange or Refund request due to change of mind and /or for items that are damaged due “wear and tear” are NOT ACCEPTABLE.

6. All returned item for Exchange or Refund must be in new, unused, unsoiled condition complete with its original packaging and receipt.

7. Merchant9 will conduct quality check of the returned item before proceeding for the Exchange or Refund to ensure the above conditions are fulfilled.

8. The returning cost of the item to be exchanged shall be borne by the Customer. Merchant9 will not take any responsibility for any unforeseen circumstances during the returning process by the Customer. Merchant9 will only provide courier airway bill for the returning of the item if the item has been confirmed to be in defective condition upon delivery OR item received by the Customer is different from the order placed.

9. Exchange is only limited to the same design of the same value subject to stock availability. Should the price of the exchanged item is higher, Customer is required to add up the difference in price. However, If merchant9 fault the item we send it the wrong one and exchanged item price is lower, Merchant9 will transfer back for the excess amount to be returned to the Customer.

10. Exchange or Refund process may take approximately one (1) to seven (7) working days after the return item is received by Merchant9 from Customer.

11. (Lost in Transit): We advise buyers to proactively track their package. If you have not received your items after the estimated delivery indicated by the shipping carrier, you may contact us. We will open a trace with the shipping carrier and provide refunds or replacement accordingly.


Shipping / Delivery Policy:

Packages are generally dispatched within 1-5 business days (Depend on stock) after receipt of payment and are shipped via below courier with tracking and drop-off without signature. If you prefer delivery by selected courier with EXTRA signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

- Our daily delivery cut off time for payment notice: 12pm daily. Usually we will ship the item same day, over time will be shipped the next day.


Privacy Policy

Security Statement

When you log on to the, we respect your privacy. uses the information you provide us to help personalise product information and offers. We only use your information to notify you about promotional items, news and offers. We will never give or sell your user information or email address to anyone without your consent.

Email Privacy Matters

We use your email address to send you information and updates about merchant9. On your registration form you may select whether or not you want to receive emails from us. You can unsubscribe at any time you wish to be taken off the store emailing list.

Cookies and Your Computer

Like most e-commerce websites, we use "cookie" technology. A cookie is a very small text file that a website can save onto your computer's hard disk to store your information and settings. When you log on, the cookie tells us whether you have visited us before or are a new visitor. It doesn't track any personal information, give us the means to contact you, extract information from your computer or deliver viruses. Furthermore, your address or credit card information is never stored in a cookie. Cookies are simply the most efficient way for us to be able to offer you an enjoyable online shopping environment.

Disclosure of Personal Information

Any information you provide to us at this site when you establish or update an account, enter a contest, shop online or request information (i.e. name, address, email address, telephone number and credit card information), is maintained in private files on our secure Web server and our internal systems. This information is used to enable to deliver services and information about our products to you.


For your convenience, contain links to other sites. is not responsible for the privacy practices or the content of such Websites.

Security believes in providing a safe and secure shopping experience for all of our clients. We provide stringent and effective security measures on our Website.

It is our policy to never send private information, such as your credit card number, via email. In fact, this is a practice we recommend you adopt in all of your Internet activities.

Third-Party Ad-Servers

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel .gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

©2023. Merchant Nine Sdn Bhd. All rights reserved.